Mega Seating Plan Helpdesk
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Help for users with Platinum or Gold subscriptions
Can I view seating plans for other teachers in my school?
Yes. All teachers in schools with a Platinum subscription automatically have access to the seating plans of every other teacher in their school. This is great for cover lessons. From the 'Seating plans' menu at the top, simply choose 'List all plans in my school'. From the dropdown boxes, choose either a teacher or a class that you would like to access the seating plans for. !(https://storage.cri
How does Mega Seating Plan Platinum synchronise student data?
In the UK, Australia and New Zealand, Mega Seating Plan Platinum uses Wonde to synchronise data with all major management systems. Most schools find that this software is already installed, as it is widely used by other educational technology apps. If it isn't already installed, this will be arranged as part of the setup process: it is free and straightforward.
How do I get an activation email?
Check that you haven't already activated your account by requesting a password reset from the sign in page. If you don't receive a message within a few minutes, continue the steps below. Contact your school's Mega Seating Plan administrator and a
Why does my account show as Bronze when my school has a Platinum subscription?
If your school has a Platinum subscription, but your account is showing as Bronze, the most likely cause are: Your email address is not on SIMS (or Arbor, Bromcom etc) Your email address is on SIMS, but not marked as 'Work' You've manually created your account on an email address that doesn't match your email address on SIMS
How long is class data stored for Platinum schools?
Class data synchronised from your school's MIS (e.g. SIMS) is stored as long as that class is still active on your MIS. If the class is removed from your MIS, the class data is retained on Mega Seatign Plan for three months as an archived class. This is to prevent seating plans being deleted immediately in the event of mid-year class swaps. After three months, the data is deleted. On cancellation of your subscription, all synchronised data is deleted.
Why does my account say 'Unsynced Platinum'?
If the menu bar shows 'Unsynced Platinum - contact support' it is because it was not possible to match your account to your profile on your MIS (eg SIMS). This is almost always because your email address on SIMS is not marked as 'Work'. Please contact your school's data manager to check and correct this, then allow 24-48 hours for the change to be picked up.
How do I automatically colour code my students?
You can set up automatic colour codes at a whole school level. This applies colour codes to specific fields on seating plans. For example, here we've set colour codes to highlight when a student's PP field is 'Y', EAL field is 'Y' or SEN field is 'M': Automatic colour coding example Wh
My email address is incorrect
Your email address is automatically syncronised with your school's MIS/SIS, so if it is incorrect on Mega Seating Plan this is because it is incorrect in the MIS/SIS. Please ask your school to make the necessary correction and allow a day or two for the change to reach Mega Seating Plan.
How do I set up the assessments add-on?
Navigate to the ['Assessments' tab](https://www.megaseatingplan.com/platinum/uk/manage/assessm
How do I upload whole school data with my Gold subscription?
Data can be uploaded for your school via two methods: CSV uploads or API POSTs. Click the 'Gold Admin' button on the top toolbar and ensure the 'Imports' tab is selected. In the panel labelled 'Data field headings', you can set the titles you wish to give to the fields you will be importing. You can import a maximum of fiv
Why has today's sync not completed?
Rarely, you may notice that data hasn't synchronised correctly between Mega Seating Plan and your school's MIS. A common reason for this is detailed below: A teacher's email address is incorrect in your MIS, so Mega Seating Plan creates an (unusable) account with this incorrect email address. The teacher in question manually creates their own account on Mega Seating Plan with the correct email address. This account wi
Why isn't the activation email being received?
Activation emails are automatically sent out when a new user's email address appears on your MIS. However, if the user's mailbox is not yet active, the email will bounce and the email system may block future emails being sent. If you believe this has occurred, please contact support to remove the email address from the 'bounce suppression' list.