Mega Seating Plan Helpdesk

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• Can I view seating plans for other teachers in my school?

  Yes. All teachers in schools with a Platinum subscription automatically have access to the seating plans of every other teacher in their school. This is great for cover lessons. From the 'Seating plans' menu at the top, simply choose 'List all plans in my school'. From the dropdown boxes, choose either a teacher or a class that you would like to access the seating plans for. ![](https://storage.criVery popular

• How does Mega Seating Plan Platinum synchronise student data?

  In the UK, Australia and New Zealand, Mega Seating Plan Platinum uses Wonde to synchronise data with all major management systems. Most schools find that this software is already installed, as it is widely used by other educational technology apps. If it isn't already installed, this will be arranged as part of the setup process: it is free and straightforward.Some readers

• How do I get an activation email?

  Check that you haven't already activated your account by requesting a password reset from the sign in page. If you don't receive a message within a few minutes, continue the steps below. Contact your school's Mega Seating Plan administrator and aSome readers

• Why does my account show as Bronze when my school has a Platinum subscription?

  If your school has a Platinum subscription, but your account is showing as Bronze, the most likely cause are: Your email address is not on SIMS (or Arbor, Bromcom etc) Your email address is on SIMS, but not marked as 'Work' You've manually created your account on an email address that doesn't match your email address on SIMSSome readers

• How long is class data stored for Platinum schools?

  Class data synchronised from your school's MIS (e.g. SIMS) is stored as long as that class is still active on your MIS. If the class is removed from your MIS, the class data is retained on Mega Seatign Plan for three months as an archived class. This is to prevent seating plans being deleted immediately in the event of mid-year class swaps. After three months, the data is deleted. On cancellation of your subscription, all synchronised data is deleted.Few readers

• Why does my account say 'Unsynced Platinum'?

  If the menu bar shows 'Unsynced Platinum - contact support' it is because it was not possible to match your account to your profile on your MIS (eg SIMS). This is almost always because your email address on SIMS is not marked as 'Work'. Please contact your school's data manager to check and correct this, then allow 24-48 hours for the change to be picked up.Few readers

• My email address is incorrect

  Your email address is automatically syncronised with your school's MIS/SIS, so if it is incorrect on Mega Seating Plan this is because it is incorrect in the MIS/SIS. Please ask your school to make the necessary correction and allow a day or two for the change to reach Mega Seating Plan.Few readers

• How do I automatically colour code my students?

  You can set up automatic colour codes at a whole school level. This applies colour codes to specific fields on seating plans. For example, here we've set colour codes to highlight when a student's PP field is 'Y', EAL field is 'Y' or SEN field is 'M': Automatic colour coding example WhFew readers