Mega Seating Plan Helpdesk
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Help for users with Platinum subscriptions
Can I view seating plans for other teachers in my school?
Yes. All teachers in schools with a Platinum subscription automatically have access to the seating plans of every other teacher in their school. This is great for cover lessons. From the 'Seating plans' menu at the top, simply choose 'List all plans in my school'.
How does Mega Seating Plan Platinum synchronise student data?
In the UK, Mega Seating Plan Platinum uses Groupcall Xporter on Demand (XoD) to synchronise data with all major management systems, including SIMS. Most schools find that this software is already installed, as it is widely used by other educational technology apps. If
How do I get an activation email?
Check that you haven't already activated your account by requesting a password reset from the sign in page. If you don't receive a message within a few minutes, continue the steps below. Contact your school's Mega Seating Plan administrator and a
How long is class data stored for Platinum schools?
Class data synchronised from your school's MIS (e.g. SIMS) is stored as long as that class is still active on your MIS. If the class is removed from your MIS, the class data is retained on Mega Seatign Plan for three months as an archived class. This is to prevent seating plans being deleted immediately in the event of mid-year class swaps. After three months, the data is deleted. On cancellation of your subscription, all synchronised data is deleted.
Why does my account say 'Unsynced Platinum'?
If the menu bar shows 'Unsynced Platinum - contact support' it is because it was not possible to match your account to your profile on your MIS (eg SIMS). This is almost always because your email address on SIMS is not marked as 'Work'. Please contact your school's data manager to check and correct this, then allow 24-48 hours for the change to be picked up.
Why does my account show as Bronze when my school has a Platinum subscription?
If your school has a Platinum subscription, but your account is showing as Bronze, the most likely cause are: Your email address is not on SIMS (or Arbor, Bromcom etc) Your email address is on SIMS, but not marked as 'Work' You've manually created your account on an email address that doesn't match your email address on SIMS